Shipping policy

Effective Date: 2/202025

1. Introduction

At Mantse, we are committed to providing our customers with a seamless and efficient shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website or through other sales channels. By placing an order with us, you agree to the terms set forth in this policy.

We currently ship to the following regions/countries:

  • Ghana

  • USA

  • United Kingdom

If your country or region is not listed, please contact our customer service team to inquire about potential shipping options.

 

Shipping Costs

Shipping costs are calculated based on the following factors:

  • Order Weight: Heavier items may incur higher shipping fees.

  • Shipping Method: Expedited and overnight shipping options typically cost more than standard shipping.

  • Destination: Shipping to certain regions may incur additional charges.

Shipping costs will be displayed at checkout before you finalize your purchase. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.

 

Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply.

 

Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it, please contact your local post office or carrier to inquire about the delivery. If the package cannot be located, please contact our customer service team for assistance.

 

Damaged During Shipping

If your order arrives damaged, please contact us within [Insert time frame, e.g., 48 hours] of delivery with photos of the damaged items and packaging. We will work with you to resolve the issue promptly.

 

Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website with the updated effective date. Continued use of our services after any changes constitutes your acceptance of the new terms.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Mantse Apparel Enterprise
Merlin Street, near st. Martha's Catholic church kasoa, Central Region
+233 541 921 982
Info@mantse.shop

Thank you for choosing Mantse. We appreciate your business and look forward to serving you.